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Questions, answered
Everything you need to know before your first panel. Still curious? Talk to our team.
Hollowell offers a smarter, data-driven approach to lab testing — combining results, insights, and personalized guidance in one seamless platform for better health decisions.
No. Every panel is ordered by a licensed physician in our network, so you can book directly — no referral, no waiting room, no paperwork.
Most members run a comprehensive panel twice a year with a focused re-check in between. Your plan sets the cadence based on your baseline results and goals.
Physician-reviewed results typically land in your dashboard within a week of your sample reaching the lab — many members see them sooner.
Your kit arrives with guided video instructions for a quick finger-prick or saliva collection. Seal the prepaid return envelope, drop it in the mail, and track it to the lab in your dashboard.
Yes. Hollowell is HIPAA-compliant with end-to-end protection on your data. We never sell personal health information, and you can request export or deletion at any time.
Membership and test kits are HSA/FSA eligible. You receive itemized receipts for every purchase that you can submit to your benefits administrator.
Yes — monthly memberships cancel in two taps with no fees, and you keep access until the end of your billing period. Yearly plans are refunded pro-rata within the first 60 days.
Still have questions?
Send us a message — a real human from the Hollowell care team replies within one business day.